How do I clean my artwork?

Depending on the artwork, I will provide instructions on how to take good care of it. Usually, a dry microfiber cloth will do the job just right.

What are LONDON artworks made from?

I use only high-quality materials. My mediums are new and recycled paints, various objects I find like sand, branches and leaves as well as handmade tools and other sustainable materials. A list is provided with every artworks I make.

Will my LONDON last?

That’s the LONDON promise. I am building things to last. They may look beautiful but my artworks are solid. I use innovation to do better. My artworks are made of ultra tough materials, to ensure they are built to last. If it’s not good enough I’ll replace it with no questions asked.

Are LONDON cruelty-free?

At LONDON this is one of my most important pillars. It’s really important to me that no animals are harmed during the making of my artworks. LONDON are indeed cruelty-free.

How does the sizing work?

All of the measurements on the website are in inches. In case a frame is included, additionnal informations according to dimensions will be provided.

How do I return or exchange an artwork?

Please click here to do a return or exchange. I accept a return or exchange on all intact LONDON’s with the original packaging within 30 days of your order. I will issue a refund to the original form of payment once I receive your order. If there are any issues please email me at info@janetlondon.ca

How long does a refund or exchange take to process?

Please allow 10-14 business days for your refund or exchange to be processed.

Can I return an order that was a gift?

Yes you can. Please follow my standard returns process.

Do you ship internationally?

I currently ship to most countries around the world. The full selection will be available when entering your address at checkout. At this time, I do not offer free return shipping on international orders, but I will refund your order on receipt of your artwork(s).

What shipping methods are available?

The different shipping options will be available for you to select dependent on the country you are shipping your order to.

When will my order ship?

Orders received will be dispatched the following day. Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.

Can I expedite my order?

I offer express shipping options on every order. Please note that express options to come with a premium. For any queries or assistance please contact me at info@janetlondon.ca.

How can I track my order?

I will email you a shipping confirmation with your tracking number as soon as your order is sent.

How can I change or cancel my order?

Please advise me instantly if there are any changes to your order via info@janetlondon.ca and I will do all I can to facilitate.

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